Dual Star is a truly baffling situation. Nobody on line is getting one flat dime of mine unless I have the ability to communicate with them. If you think it is hard inquiring about placing an order, what are you going to do if there is a problem with the order you received? Or worse, didn't receive? The response from Dual Star, when you can reach them, has always been "fax the order". When I asked how I confirm that a fax order was received he said I would have to trust that it was. And that sometimes it took a while to get to the fax orders. I have not encountered anyone the past few years that has stated they had trouble with products they received from Dual Star. Mainly I think, because I haven't run across anyone who received anything from Dual Star.
I am totally against trashing a business without cause. Nothing makes me see red quicker than some of the bush league marketing tactics seen in the KLR 650 world. Dual Star, however, has been consistent in their lack of customer service. In this day and economy, there are enough businesses willing to supply service in exchange for my money. I prefer to hunt these places out.
“many a trip continues long after movement in time and space have ceased”- Steinbeck, [I]"Travels with Charlie"
[FONT="Century Gothic"][I]Sometimes your only available transportation is a leap of faith[/I] [/FONT]