------, but I suspect most dealerships are the same -- "the service dept has shims for their use, they don't sell to customers". Terrible customer service.
What 'bull-crap'! I can't believe a dealership employee would actually SAY That!
The SERVICE Department has to get their shims thru the parts DEPARTMENT. I also save and sell usable used shims, $5 each, but You have Gotta' Ask about Them! Maybe even bring Your micrometer or dial caliper, because some of them were installed with the Numbers facing UP!
I am a dealer.
In my brother and I's small dealership, I am the parts/service/janitor/errand boy. I try to keep at least 2 of every size in STOCK, and usually 3!
After all, the shims were originally designed for the 1973 Z1 (4 Cylinder) and used thru the 1983 KZ1100 series 4 cylinder bikes. And it would not be unheard of, for even a small shop to do 2 KLR650 valve tappet inspection / adjustments in ONE week. 30 years of continuous production does have a few advantages.
Mine is VIN 000423! My buddies bike is VIN 000432!
Mine Looks 30 years OLD! His Looks 3 years old.
But, more to the issue. You didn't tell us, whether it was Intake or Exhaust that was tight!
Does the bucket 'freely spin' to access the removal slot? Is it does, then assume that it has at least .0005" clearance!
So, MINUS 3 sizes (.002 per size) = .0065" of clearance. We don't want to Exceed .008" on the Intake valves. Use 4 sizes thinner if the tight valve is an Exhaust valve (.0085"). At least you will be in the upper mid-specs of either valve.