No reason to be concerned about the Thermobob.
If you read what the complainer posted there is little to substantiate his claim. When asked specifc questions he could not provide a direct answer. I believe he installed it without instructions (that were sent to him). Too many things to mention and not worth the negativity. The end result is the complainer returned the product and refunded the price.
The seller is an excellent person, builds a bulletproof product, and is available for help if needed. The well priced Thermobob is worth every dollar you will pay for it.
The complainer is a good forum participant and usually a lot of fun with good advice.
2005 KLR 685
2015 Yamaha Super Tenere ES, 5/23/2015
2012 Yamaha Super Tenere; Purchased 7/30/2011; Sold 5/23/2015