Dealer won't work on bikes over 10 years old - Kawasaki KLR 650 Forum
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post #1 of 24 Old 11-03-2019, 08:52 PM Thread Starter
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Dealer won't work on bikes over 10 years old

I was getting some parts at a local Kawasaki dealer a few days ago. I asked a question about service on a 2008 KLR. They said they won't work a Kawasaki over 10 years old. I wouldn't want to buy a Kawasaki from such a dealer.

Anyone have thoughts on this?
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post #2 of 24 Old 11-03-2019, 10:41 PM
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Itís not just Kawasaki, or limited to that one dealer.
Same is true for Honda.

2016 KLR 650
2017 BMW S1000RR (traded in for
2018 Ducati V4S
1983 GL1100 Goldwing
2017 Yamaha R1
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post #3 of 24 Old 11-03-2019, 10:44 PM
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Iíd tell them that Iíll just take my business elsewhere then. There are plenty of third party motorcycle mechanics out there.

From their point of view, itís not a money maker for them and they are in business to make money. So itís understandable. Their technicians may also be certified on older motorcycles or willing to take on the liability. If you are a current customer, own a newer motorcycle purchased by them, they might be more willing to work on it.

I know the BMW dealer I used to use works on any age BMW, but they also charge a pretty penny for it too. Brand loyalty is based on long term customer satisfaction, so if you feel the need report your experience to Kawasaki and see what their response is.

FWIW, I bought my KLR because there isnít much maintenance or work I canít do on it myself in my own garage.

What work did you need done on your motorcycle?


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post #4 of 24 Old 11-03-2019, 11:42 PM Thread Starter
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Iíd tell them that Iíll just take my business elsewhere then. There are plenty of third party motorcycle mechanics out there.

From their point of view, itís not a money maker for them and they are in business to make money. So itís understandable. Their technicians may also be certified on older motorcycles or willing to take on the liability. If you are a current customer, own a newer motorcycle purchased by them, they might be more willing to work on it.

I know the BMW dealer I used to use works on any age BMW, but they also charge a pretty penny for it too. Brand loyalty is based on long term customer satisfaction, so if you feel the need report your experience to Kawasaki and see what their response is.

FWIW, I bought my KLR because there isnít much maintenance or work I canít do on it myself in my own garage.

What work did you need done on your motorcycle?


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I didn't don't need any work on my KLR. I can handle most anything that it may need. The 10 year drop dead point came up while I was buying some parts for my 2008 (over ten years old).

It seems strange to me. Hourly service work on any bike no matter how old should be just as profitable as on any other bike. Older bikes might even need more service, so they are just cutting themselves out of profitable work.
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post #5 of 24 Old 11-04-2019, 04:37 AM
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My guess is bikes that are 10 years old or older are bottoming out in value and the dealers shop rate becomes increasingly more difficult to justify when they are already plenty busy with newer models, warranty claims and new bike prep.
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post #6 of 24 Old 11-04-2019, 07:55 AM
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Originally Posted by GoMotor View Post

It seems strange to me. Hourly service work on any bike no matter how old should be just as profitable as on any other bike. Older bikes might even need more service, so they are just cutting themselves out of profitable work.

I agree with the profitable work issue. As I mentioned my old BMW shop works on any BMW. So I wonder if it is a liability issue or if they just donít have sufficient staff to work on them and keep the beer motorcycles serviced too.

When one of the BMW shops I used to use won a city contract to service the police fleet, they could keep up with routine warranty work on my BMW so I had to change shops.


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post #7 of 24 Old 11-04-2019, 08:40 AM
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Yes, the 10-year "limit" has been adopted by most the MC dealers.

I know that at least one local HD dealer will not only refuse to work on bikes over 10 years old, but they will not stock parts that are over 10-years either.

Jason
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post #8 of 24 Old 11-04-2019, 11:22 AM
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I've heard of it but not experienced it with our local dealers; I think it's absolutely stupid; the same hourly rate applies regardless of the year of bike and, in the case of the KLR, they are mostly the same from 1987 up.......and almost identical 2008 to 2018 so where's the rationale in working on a 2010 but not a 2008? Makes zero sense to me and I wouldn't support a dealer that adopted such a policy.

Dave
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post #9 of 24 Old 11-04-2019, 11:35 AM
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Or,

Them: "our policy is that we don't work on bikes that are more than 10 years old"

Me: "my policy is not to buy anything from a dealer that wont work on a bike that is more than 10 years old".

They are biting the hand that feeds them and these days when everyone is buying stuff online and the brick and mortar stores are closing daily, it seems more than a little foolish


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post #10 of 24 Old 11-04-2019, 12:08 PM
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I think part of the reason many dealers refuse to work on bikes older than 10 years has to do with the price of repairs versus the value of the bike. For instance, a mid 80's Yamaha Virago may need some $1,300 worth of repairs at the dealer and the bike may be worth only $1,200. Plus, even the dealer may have difficulty obtaining parts for a bike that old. So, in this instance, most bike owners would not opt to spend $1,300 on a bike that's worth $1,200.

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