Renimus, sorry you're disappointed in your aborted transaction with TPI.
Just wondering, how badly were you damaged? You say you could have bought the center stand for $150 with shipping included; TPI charged you $ 157.89 for the same package. Is the $ 7.89 additional shipping charge the extent of the damage you would have suffered, if you had completed the order and accepted the merchandise?
Knowing that $ 18 would be charged for shipping, you would have cancelled your order? What shipping charge would have been acceptable to you?
Or, are you disappointed that you believe the stated policy was not followed? In other words, a matter of principle?
I think planalp makes a good point in his post above about bad-mouthing someone's livelihood. Regardless, the forum, its management and members, have no means to adjudicate business disputes. KLRforum.com does not have subpoena power, the ability to assemble all pertinent facts, or a mechanism to accept testimony and evidence from the accused. The Better Business Bureau, the courts, and as planalp suggests, the criminal justice system with jurisdiction provide more effective forums than an open website.
Further, in a case of defamation and/or libel, this website could be held accountable for harboring such defamation, should such charges be proven.
I hear what you say, and I understand and appreciate the fact you are disappointed. Yet, I do not believe TPI customer service is systemically "dishonest." In that regard, in my experience, I have found TPI to be most responsible and responsive, regarding customer service. Bob has replaced defective merchandise immediately and at his own expense when notified by me. Also, my Generation 2 riding partner ordered clutch and throttle cables; by mistake, Generation 1 cables were sent. Bob immediately sent the correct cables, and told my friend to just keep the Generation 1 parts; not worth gyroscoping them. Guess who has the cables now! BTW, I'm a Generation 1 rider.
Here's hoping you find the vendor you like with the service you expedt.