Stay away from TPI motorsports company - Kawasaki KLR 650 Forum
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post #1 of 15 Old 03-23-2014, 12:39 AM Thread Starter
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Stay away from TPI motorcycle parts

DO NOT BUY FROM HERE!!! Dishonest costumer service with many hidden charges that are never explained to customer.
I got center stand here for $139.99. It says that shipping will be calculated later and customer will be notified via email about total cost before item ships.
Week later - still no stand or email. I check my bank statement, they charged me $18 for shipping without ever notifying me about it. I could have got the same stand for $150 including free 3 day shipping elsewhere.
I called them to let them know, hoping it's just an honest mistake and that they'll do something about it or at least give me some kind of explanation. You don't just go and charge people's credit cards whatever you feel like without letting them know first.
Guy (Bob - owner!?) didn't want to hear about it. He said I should have sent additional request about the charges!?!? I was told in the last email that I'll be notified, why would I send you additional request!?!? Not willing to talk to me, he told me he'll cancel my order and hung up on me. I called him 5 minutes later trying to explain that I still want the part just want to know why I wasn't informed about total charges. He said that it's already too late, that item is canceled.
After canceling this order they charged me another $14 "interception fee" plus another $18 for shipping back plus $3 they couldn't even explain why.
They end up charging me $53 TOTAL for product I've never seen. And they continuously blamed me for everything. My credit card company is disputing this charge.
Please shop elsewhere, lot of great companies around with customer service that actually cares about you not just trying to rip you off.

Last edited by Renimus; 03-23-2014 at 12:56 AM. Reason: misspelling
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post #2 of 15 Old 03-23-2014, 01:03 AM
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wow good to know.

Never ride faster than your angels can fly
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post #3 of 15 Old 03-23-2014, 08:43 AM
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I don't think it applies much to small internet forums like this one, but be careful if you intend to spread your opinion of tpimotorsports to the masses on any larger venues.

A lot of people are being sued for defamation when they post negative online reviews of a product or company and unless the person posting the review has all the facts and documents to back them up, the companies are winning.

Depending on where you live, you might want to look into your state's Attorney General services. Here in Missouri, the AG offers a free online service to look into consumer complaints.

I've used it on a couple of occasions in justified situations, one that occurred in real life and another online issue. Both were resolved to my satisfaction in an amazingly short period of time.

Good luck with the investigation through your credit card company. Hopefully they'll help you get it all rectified. The only bad part is that you're the one having to initiate and deal with it all.



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post #4 of 15 Old 03-23-2014, 08:54 AM
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I make it a habit not to buy from anyone that can't give me the total cost straight up at check out.

My Kaw Barn - 2004 KLR, 2006 Concours (sold), 1997 Bayou 400.

"It's a friggen motorcycle, it's not supposed to be comfortable, quiet or safe. The wind noise is supposed to hurt your ears, the seat should be hard and riding it should make you shit your pants every now and then. "

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post #5 of 15 Old 03-23-2014, 01:50 PM
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Wow. That totally sucks. That must have been really frustrating. Sorry, man.

You reap what you sow. Something tells me you aren't the only unsatisfied customer.






"In a car you're always in a compartment, and because you're used to it you don't realize that through that car window everything you see is just more TV." R. Pirsig

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Soon, we ride.

AKA JD Mader or you can call me "Dan" just not early for dinner.

Click my handle for a link to my homepage/blog...which has nothing to do with MCs. Free literature and music! Viva La Revolucion!
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post #6 of 15 Old 03-23-2014, 07:16 PM
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Renimus, sorry you're disappointed in your aborted transaction with TPI.

Just wondering, how badly were you damaged? You say you could have bought the center stand for $150 with shipping included; TPI charged you $ 157.89 for the same package. Is the $ 7.89 additional shipping charge the extent of the damage you would have suffered, if you had completed the order and accepted the merchandise?

Knowing that $ 18 would be charged for shipping, you would have cancelled your order? What shipping charge would have been acceptable to you?

Or, are you disappointed that you believe the stated policy was not followed? In other words, a matter of principle?

I think planalp makes a good point in his post above about bad-mouthing someone's livelihood. Regardless, the forum, its management and members, have no means to adjudicate business disputes. KLRforum.com does not have subpoena power, the ability to assemble all pertinent facts, or a mechanism to accept testimony and evidence from the accused. The Better Business Bureau, the courts, and as planalp suggests, the criminal justice system with jurisdiction provide more effective forums than an open website.

Further, in a case of defamation and/or libel, this website could be held accountable for harboring such defamation, should such charges be proven.

I hear what you say, and I understand and appreciate the fact you are disappointed. Yet, I do not believe TPI customer service is systemically "dishonest." In that regard, in my experience, I have found TPI to be most responsible and responsive, regarding customer service. Bob has replaced defective merchandise immediately and at his own expense when notified by me. Also, my Generation 2 riding partner ordered clutch and throttle cables; by mistake, Generation 1 cables were sent. Bob immediately sent the correct cables, and told my friend to just keep the Generation 1 parts; not worth gyroscoping them. Guess who has the cables now! BTW, I'm a Generation 1 rider.

Here's hoping you find the vendor you like with the service you expedt.
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post #7 of 15 Old 03-23-2014, 09:04 PM Thread Starter
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Quote:
Originally Posted by Damocles View Post
Renimus, sorry you're disappointed in your aborted transaction with TPI.

Just wondering, how badly were you damaged? You say you could have bought the center stand for $150 with shipping included; TPI charged you $ 157.89 for the same package. Is the $ 7.89 additional shipping charge the extent of the damage you would have suffered, if you had completed the order and accepted the merchandise?

Knowing that $ 18 would be charged for shipping, you would have cancelled your order? What shipping charge would have been acceptable to you?

Or, are you disappointed that you believe the stated policy was not followed? In other words, a matter of principle?

I think planalp makes a good point in his post above about bad-mouthing someone's livelihood. Regardless, the forum, its management and members, have no means to adjudicate business disputes. KLRforum.com does not have subpoena power, the ability to assemble all pertinent facts, or a mechanism to accept testimony and evidence from the accused. The Better Business Bureau, the courts, and as planalp suggests, the criminal justice system with jurisdiction provide more effective forums than an open website.

Further, in a case of defamation and/or libel, this website could be held accountable for harboring such defamation, should such charges be proven.

I hear what you say, and I understand and appreciate the fact you are disappointed. Yet, I do not believe TPI customer service is systemically "dishonest." In that regard, in my experience, I have found TPI to be most responsible and responsive, regarding customer service. Bob has replaced defective merchandise immediately and at his own expense when notified by me. Also, my Generation 2 riding partner ordered clutch and throttle cables; by mistake, Generation 1 cables were sent. Bob immediately sent the correct cables, and told my friend to just keep the Generation 1 parts; not worth gyroscoping them. Guess who has the cables now! BTW, I'm a Generation 1 rider.

Here's hoping you find the vendor you like with the service you expedt.

Democles, thank you for your reply. I'm bit surprised that you would take so much of your time to question this post from many different angles.
If you read my post again, most of your questions are already answered; from my reasons, me willingness to still buy this item, bad customer service, unexplained charges, financial damage ($53) to me and so on.
Good for you if you really did have good experience with them. I didn't. The way they dealt with me was unprofessional and disrespectful.
The fact that he couldn't wait to hang up on me and cancel the item even though I politely told him just minutes later that I still want to buy this item, leaves me believing that this is not the first time they did this and then end up charging customers all the additional fees.
He know very well what he was doing and that's why I'm sharing my experience. Not to use this forum as place to dispute, but so others don't get burned like I did.
And yes, I shopped with great vendors like rocky mountain and many others and I left pleasantly positive reviews about them, same way I'm leaving this horribly negative about TPI motorcycle parts.
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post #8 of 15 Old 06-24-2015, 12:49 PM
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I've got some website programming skills and it is disappointing to see that some individuals just haven't gotten the message that e-commerce depends on user trust. Shipping costs along with tax calculations are one of the more complex aspects of setting up a store front, especially if a person is trying to do it on the cheap.

On the other hand, getting a ebay storefront is very easy, and might more economical in the long run. I think someone needs to sit down with the owner of TPI and explain that telling customers that shipping will be added to the bill later is not the way to ensure a smooth purchase. Better to offer some kind of shipping calculator based on weight and package size. Still better - offer a flat rate.

In the meantime it's buyer beware.
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post #9 of 15 Old 06-24-2015, 12:54 PM
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Smile

Quote:
Guess who has the cables now! BTW, I'm a Generation 1 rider.

Here's hoping you find the vendor you like with the service you expect

Here's hoping you practice what you preach, and send a note of explanation and some cash to Bob to compensate. :-)
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post #10 of 15 Old 06-24-2015, 02:03 PM
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Quote:
Originally Posted by NedQuick View Post
Here's hoping you practice what you preach, and send a note of explanation and some cash to Bob to compensate. :-)
The transaction, NedQuick, was between my friend (I'll call him, "Tot;" he has 60,000 miles on his '08 KLR650), and Bob, of TPI. Bob and Tot are straight; Tot got the cables he wanted, and Bob didn't want the excess cables returned.

Tot, knowing I rode a Generation 1, gave the cables to me--I didn't order or ask for them, although I accepted them gratefully (they await installation when their moment comes; the clutch cable zip-tied for the past three years to the original on my bike).

So, . . . I'm unsure whether any compensation should go to Bob, or to Tot! Bob answered for his error by giving the cables to Tot. The cables then were a free-will gift to me from Tot.

As for "practicing what I preach," in none of my sermons have I ever suggested an uninvolved bystander is responsible for compensating a vendor for his shipping errors. While I am the benefactor of this transaction between TPI and Tot, the result seems to me to be because of the generosity of Tot, not for any known action of Bob.

I have, "passed it on," given un-needed parts away to others without charge. Am I still indebted to Bob? Not obviously so, to me; maybe so, to you; I'll consider the possibility further, and ultimately do what I sincerely believe to be, "the right thing."

That said, I have been blessed lavishly with the generosity of others; I continue to, "pass it on."
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