Join Date: Oct 2006
Location: Evansville, Indiana
Devils advocate here....... and this is not targeted at anyone in particular.
You ever hang out at a recreational vehicle dealership very long?
I've owned a boat, jetski and a couple motorcycles before this KLR and I'm not mechanically gifted. I had to rely on the dealers when things went wrong. I wouldn't want any part of the shithead customers they have to deal with every single day. Recreational vehicle owners are total pricks when it comes to their precious toys being down during the season (and we all know this). They become very demanding and the ones with higher priced toys believe they deserve preferential treatment. I've been in dealerships long enough to see these people come and go constantly. It's no wonder the dealership gets cold and becomes less concerned about any particular customer. They can only do so much, but their customers expect them to work 24/7 and would just as well have them in diapers to avoid bathroom breaks, fed through a tube system to avoid lunch breaks, and drugged in order not to sleep. It's not that there aren't any good customers, there are just more jerk customers and you always have to adjust your business to deal with the jerks. This means "Get your damn vehicle in there so they can get it in the queue or deal with it yourself". The longer you wait and keep them on the phone the longer it takes to get anything done.... just get your vehicle in there. Most dealers cannot stand the infamous question "When can you look at it and I'll bring it in then". They don't know!! If your vehicle isn't there, the next one that comes in will go before you, over and over again. GET THE VEHICLE IN THERE!! Leave them alone and let them work. You see, it's not just you in there asking questions, it's 20 or more people a day in there asking questions. That's a lot of wasted time each day that could have been used to work on the vehicles and order parts.
I don't think it's acceptable to be treated badly, but it's also a fine line between what one person thinks is bad treatment and what another person sees as minimal chatter to be effecient and getting on with their job in order to get everyones toys out of the shop.
On top of that stuff, you have the constant lurkers who always come in and bug the salespeople to help browse the merchandise, try things on for size and fit, check the quality, then go buy online. That salesperson could have been helping a real customer, but now that real customer thinks their service is crap and gets an attitude because they didn't receive any help. I always tell salepeople when I'm just killing time and looking over stuff so that they don't waste their time on me and it's not 5 seconds later they are helping somebody else who is buying stuff that day.
Anyway, until the majority of recreational vehicle owners learn to accept how things work in the business, the dealerships will continue to get colder. It's a shame, but it's reality.
I always found it's best to call the dealer and ask to be put in the queue and then ask them when they would like the vehicle there. They really don't like keeping tons of vehicles around and they typically know if they'll even look at your vehicle or not within the next few days. So, you can just bring it in when they request and they appreciate you for that. Less vehicles they need to move around every night. And, you know the status of your vehicle because it's at your house and no need to call every day to ask if they are working on it yet. Bring it in the day they asked for it and most likely it will be that day or the next day that they get to it.
I've also had them ask me to bring it in soon as I could so that it's there and ready for them when they can get to it. I take it in and never bug them for a time frame yet 4 other people are there before me pacing around and acting all "I can't leave my precious toy for that long, when can they get to it, blah frickin blah.. wahh wahh wahh". I just hand them the key, tell them the problem and say thanks for everything guys, I really appreciate you saving my summer here. They call me the next day and it's ready to go. They sure as heck didn't get those other 4 done before me that quick and I know they had other vhicles back there already in queue.
Anyway, yes there are majorly bad dealers out there, but I think a lot of them just get a bad rap.
Now, on the other side of things. Back when I had my boat, I hit an underwater obstruction and put a hole in the lower unit. They requested my boat be there ASAP so it's there when they can get to it. I came by two days later (just happened to be in the area) and asked about it's status. I noticed back in the shop area that the mechanic was reupholstering somebodies boat. WTF?????? It's the middle of boating season and some dipshit had his boat in for reupholstering????? That's a winter project man. If the boat runs, get it in the water!! It was safe to assume his stupid boat would take awhile and it was definately holding up mine. I asked them about this and their policy is first come first serve no exceptions. I asked them how they could seriously justify a mechanical issue being put aside for cosmetic one. I later found out this dealer definately caters to those who spend the most money. I'll never use them again. So I do know the difference between bad and good dealers.
Last edited by TheWanderer; 06-26-2007 at 11:56 AM.