BAD vendor, buyer beware - Kawasaki KLR 650 Forum
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post #1 of 9 Old 09-19-2014, 10:43 AM Thread Starter
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BAD vendor, buyer beware

I just ordered a couple of plastic cowlings from an online merchant. I shopped several different places and this was the cheapest by far. Over $80 less for the two parts. $22 for UPS ground shipping and we are good to go. I get the confirmation email for the order and expected delivery date. Sounds normal so far, right? The next day, I get an email about order# XXXXX, I'm thinking it's the "order shipped" email. My mistake. The email stated that I needed to pay an additional... $67 for shipping! WTF? I could call and cancel or send them the extra money. I called them twice without success and the third time I spent over 5 minutes on hold to tell them to pound sand and refund my card. I told them that this will be all over the forums and it will be. The seller? PowerSports Warehouse. I will never ever reccomend to ANYONE to do business with this bunch of ass clowns. The reason it required and additional $67? Oversized boxes, the plastics are the upper right cowling and the headlight cowling. No one on ebay or anywhere else charged over $20 for either piece. Oversize, my ass.

A KLR is not a motorcycle, it is a blank canvas with which to paint the rest of your life.
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post #2 of 9 Old 09-19-2014, 11:47 AM
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I've nothing good to say about them either.
I ordered heated grips for the KLR. They sent grips for an ATV.
Would not exchange, I had to return, on my dime. PITA.
Won't use them again.
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post #3 of 9 Old 09-19-2014, 03:35 PM
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Did you get the order cancelled and refunded?

This has happened to me a couple times because online shipping calculators are not set up for oversized items. The definition go oversized varies with vendors too. It may not be fair to call them a bad vendor. They are just passing along the added costs although I do agree they seem high.

Their shipping policy states:

Oversized Orders: Oversized orders will have an additional shipping cost and may require FedEx Freight. This charge will not be calculated when you place your order. We will notify you if there is an increase in the shipping charge for your order prior to billing and shipping. Typically engine cases, frames, suspension components, front forks and major engine components fall into heavy items. Large body parts for ATV's, utility vehicles and motorcycles fall into over-sized items shipping charges.

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post #4 of 9 Old 09-19-2014, 09:49 PM
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Thanks for the heads up.
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post #5 of 9 Old 09-20-2014, 05:08 AM
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I really don't understand why some places package and ship things the way they do.

My latest example was a weed-burning propane torch I ordered from Harbor Freight. This item was pretty much all metal except for the fairly-rugged plastic handle and was already packaged in a sturdy box that protected it quite well.

When it arrived, it was placed inside a large cardboard box that literally could have held 20 of these things stacked neatly. There was a swath of bubble wrap in the box that was basically doing nothing. There was nothing "wrong" with it, it was just ridiculous overkill that took up unnecessary space in some plane or truck on the way here.

And, of course, since it really contained nothing, the exterior box was all crushed up and had some gashes in it.

Probably just a matter of time before you hear from the PowerSports Warehouse telling you to delete all your negative reviews or they'll pursue legal action against you........

Believe it or not, some of the best and most sensible packaging/shipping I've received is actually from eBay vendors, both small retail and private parties. Some of the worst has been from larger online retailers.

I think sometimes the employees that pack things at these places have "most ridiculous packaging" contests with the winner getting a free round at Applebee's after work or something....



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post #6 of 9 Old 09-20-2014, 01:16 PM Thread Starter
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I did get the order cancelled and still waiting on the card to get refunded. By their own definition, the parts I ordered would not fall in the oversize category. I ordered from a different vendor without being overcharged for shipping. My instinct tells me that they have dirt cheap parts prices and make their profit on the shipping side.

A KLR is not a motorcycle, it is a blank canvas with which to paint the rest of your life.
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post #7 of 9 Old 09-20-2014, 02:24 PM
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Quote:
Originally Posted by 19willys51 View Post
My instinct tells me that they have dirt cheap parts prices and make their profit on the shipping side.
Or . . . is it possible they miscalculated the shipping charge, initially?

I carry no brief for 'em, but I doubt their profit center is overcharging customers for shipping.

Oversize boxes may indeed incur a premium fee; their shipping procedures may employ oversize boxes.

You should certainly receive a refund, if you cancelled your order, regardless.
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post #8 of 9 Old 09-20-2014, 03:25 PM Thread Starter
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You may very well be right but I know that a lot of eBay sellers will rack shipping and handling up with a bottom dollar price on the product. The initial shipping of $22 seemed reasonable and is in line with the merchant I ended up using. A quick check of the BBB shows that my issue was commonplace with this merchant.

A KLR is not a motorcycle, it is a blank canvas with which to paint the rest of your life.
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post #9 of 9 Old 09-20-2014, 08:01 PM
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Quote:
Originally Posted by 19willys51 View Post
A quick check of the BBB shows that my issue was commonplace with this merchant.
They always say to do this prior to ordering, but I rarely do. I think a BBB rating carries a little weight. Plus, people can comment without worrying if they'll be messed with by the vendor for "libel" or "defamation." (As far as I know, anyway.)

I see a couple of negative comments and I don't worry too much because in my experience people tend to whine about every little thing they don't think goes their way, but when it's "commonplace" and there are several people complaining about the same thing, it's worth noting.

If they are out of line, it will eventually catch up with them.



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