Frustrated with Motosport.com Shipping... - Kawasaki KLR 650 Forum
KLR & Other Motorcycle Related Discussion Grab a seat and discuss whatever you like about the KLR or other related topics. Within reason.

 
LinkBack Thread Tools Display Modes
post #1 of 5 Old 04-12-2015, 12:35 PM Thread Starter
Neutral
 
Join Date: Apr 2015
Location: Bay Area
Posts: 5
Frustrated with Motosport.com Shipping...

Howdy Folks, first time poster and happy owner of a new to me KLR.

I was curious if you guys have ever had issues with Motosport.com in terms of actually receiving parts ordered. I put in an order for about $300 worth of OEM parts a week ago on 3 day shipping. MS.com indicated all parts were in stock but it looks like the parts are still more than a few days from arriving at this point, as the order sat in 'processing' for 6 days.

Is this a typical experience I should come to expect from their service?

...and yes I am planning on giving them a call tomorrow to see what they say, but I do feel a bit duped ordering a large of OEM parts needed to get this bike back running and having them arrive over a week late.
ImFrank is offline  
Sponsored Links
Advertisement
 
post #2 of 5 Old 04-12-2015, 01:09 PM
Pretty in Pink, dunno why
 
Tom Schmitz's Avatar
 
Join Date: Feb 2009
Location: Redondo Beach
Posts: 7,422
Garage
Hi and welcome to the forum.

That's fairly normal for all of the suppliers, especially with OEM parts.

None of them stock the stuff they sell, especially the OEM stuff, unless it is a frequently ordered item. They have to get it from a distributor. Delays can happen when the distributor has to get the part from yet another supplier. It seems that they say "In Stock" unless they know otherwise. As an example, almost all of the major suppliers once showed that the kick-starter kit that Kawasaki used to sell for the KLR was "In Stock". Obviously, it wasn't because Kawasaki hasn't sold it for many years. It wasn't until a few of us, as a bit f a joke, went and ordered the things that they figured out it was an obsolete part in Kawasaki's catalog (they use the OEM fiche system to know what's supposed to be available). They all fixed their own on-line catalogs. If you've ordered an OEM left side framisbinger, they assume it is in stock and they can get it rather rapidly from their supplier, unless they find out otherwise. Then the order can sit and process for a few days. Still, a call is certainly in order - they should have sent you and e-mail!

I have not used Motosport.com, but do use Partzilla, Ron Ayers, and MotorcycleSuperstore.

I've been happy with all of them, but have run into the delays you are citing with OEM part on occasion.

As to the '3 day shipping', I think you are misunderstanding what that means. It doesn't mean that you're going to get your stuff three days after you ordered it. It means that you've chosen a shipping method that will deliver the parts to your door within three days of the parts being shipped from the supplier. I think if you read the fine print you'll see that they specify that the shipping time begins once they are able to package the stuff up.

What varies from supplier to supplier is what they do in the case of a back-order, and that can make or break a relationship and reputation. One supplier, who I think is now out of business, would take your order, take your money, and then sit on the order until all the stuff came in. If that took weeks, so be it. They never bothered to contact you and tell you what was going on.

The major suppliers usually have a policy of letting you know of a back-ordered item (which, in fairness to them, they don't know about until their suppliers tell them) and asking you what you want to do about it. That may be 'hold the entire order', 'cancel the back order', or 'ship the back order later, shipping fees apply'. The best ones will offer to ship the back order when it comes in, with no additional shipping charges.

Tom

Tom [email protected]

I lit a cigarette and dragged a smoking stand beside the chair. The minutes went by on tiptoe, with their fingers to their lips. -Philip Marlowe

'Why' and 'How' are words so important they cannot be too often used. -Napoleon Bonaparte


Sting like a butterfly.

Last edited by Tom Schmitz; 04-12-2015 at 01:18 PM.
Tom Schmitz is online now  
post #3 of 5 Old 04-12-2015, 01:36 PM Thread Starter
Neutral
 
Join Date: Apr 2015
Location: Bay Area
Posts: 5
Hi Tom- that is largely what I assumed, thanks for confirming. Just a bit longer than I was expecting i suppose.

I do understand the 3 day shipping is just the shipping they pay for with UPS and the order still needs to be processed, but an email to see it would take 7 days to finish processing would have surely been appreciated.

I'll give them a call tomorrow and report back regarding what they say, particularly whether this is typical so we can just leave this thread at least to know what to expect as a turnaround time on OEM parts when ordering through 'em.

Ps- thanks for all the great posting on here, Tom. Your posts, as well as the posts of that one other gent you often back and forth with in wrenching and mods, have a been a great resource. Doing the L-mod, .22 mod, snorkel, and Klx rejet mod based on what I've read. Thermo-bob is done . Cheers
ImFrank is offline  
 
post #4 of 5 Old 04-12-2015, 02:25 PM
Pretty in Pink, dunno why
 
Tom Schmitz's Avatar
 
Join Date: Feb 2009
Location: Redondo Beach
Posts: 7,422
Garage
ImFrank -

I'm glad you've found it helpful with your KLR. I think you give me too much credit; to a man (alas, we've no women) the members of this forum are all contributors and they do so without the usual drama and rancor so often found on forums. A very refined and civil bunch sit around this campfire.

There's a thread on here for putting up test posts. Feel free to put up some post to get your post count up so you can post pictures of your bike.

We'd love to see it!

Tom

Tom [email protected]

I lit a cigarette and dragged a smoking stand beside the chair. The minutes went by on tiptoe, with their fingers to their lips. -Philip Marlowe

'Why' and 'How' are words so important they cannot be too often used. -Napoleon Bonaparte


Sting like a butterfly.

Last edited by Tom Schmitz; 04-12-2015 at 03:35 PM.
Tom Schmitz is online now  
post #5 of 5 Old 04-12-2015, 05:43 PM Thread Starter
Neutral
 
Join Date: Apr 2015
Location: Bay Area
Posts: 5
Cheers, Tom.

It's a pretty neat bike so I'll do my best. I'll be taking it to the tip of baja and then riding the continental divide to Canada on it, so I'll be sure to post once I have more worthwhile content in hand!
ImFrank is offline  
Sponsored Links
Advertisement
 
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Kawasaki KLR 650 Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Similar Threads
Thread Thread Starter Forum Replies Last Post
exporting and shipping my motorcycle realdeal43 KLR & Other Motorcycle Related Discussion 2 05-20-2012 03:23 PM
I'm Frustrated !!!! flash Deep South Riders 7 01-06-2010 11:45 AM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome