Pretty in Pink, dunno why
Join Date: Feb 2009
Location: Redondo Beach
Hi and welcome to the forum.
That's fairly normal for all of the suppliers, especially with OEM parts.
None of them stock the stuff they sell, especially the OEM stuff, unless it is a frequently ordered item. They have to get it from a distributor. Delays can happen when the distributor has to get the part from yet another supplier. It seems that they say "In Stock" unless they know otherwise. As an example, almost all of the major suppliers once showed that the kick-starter kit that Kawasaki used to sell for the KLR was "In Stock". Obviously, it wasn't because Kawasaki hasn't sold it for many years. It wasn't until a few of us, as a bit f a joke, went and ordered the things that they figured out it was an obsolete part in Kawasaki's catalog (they use the OEM fiche system to know what's supposed to be available). They all fixed their own on-line catalogs. If you've ordered an OEM left side framisbinger, they assume it is in stock and they can get it rather rapidly from their supplier, unless they find out otherwise. Then the order can sit and process for a few days. Still, a call is certainly in order - they should have sent you and e-mail!
I have not used Motosport.com, but do use Partzilla, Ron Ayers, and MotorcycleSuperstore.
I've been happy with all of them, but have run into the delays you are citing with OEM part on occasion.
As to the '3 day shipping', I think you are misunderstanding what that means. It doesn't mean that you're going to get your stuff three days after you ordered it. It means that you've chosen a shipping method that will deliver the parts to your door within three days of the parts being shipped from the supplier. I think if you read the fine print you'll see that they specify that the shipping time begins once they are able to package the stuff up.
What varies from supplier to supplier is what they do in the case of a back-order, and that can make or break a relationship and reputation. One supplier, who I think is now out of business, would take your order, take your money, and then sit on the order until all the stuff came in. If that took weeks, so be it. They never bothered to contact you and tell you what was going on.
The major suppliers usually have a policy of letting you know of a back-ordered item (which, in fairness to them, they don't know about until their suppliers tell them) and asking you what you want to do about it. That may be 'hold the entire order', 'cancel the back order', or 'ship the back order later, shipping fees apply'. The best ones will offer to ship the back order when it comes in, with no additional shipping charges.
Tom [email protected]
“She went out slowly. The way she did it hadn’t been learned at business college.”
'How' are words so important they cannot be too often used.”
Sting like a butterfly.
Last edited by Tom Schmitz; 04-12-2015 at 01:18 PM.