Beware - terrible customer service - Kawasaki KLR 650 Forum
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post #1 of 2 Old 11-18-2008, 09:58 PM Thread Starter
1st Gear
Join Date: Nov 2008
Location: Godfrey, IL
Posts: 49
Beware - terrible customer service

Hello. Just thought I'd share my experience with
In a nutshell:
I ordered on a Sunday, Friday morning still not shipped.
I called. They said they were waiting for the helmet and asked if I wanted them to send the rest of the order. I said sure. It did not ship that day. It did not ship the next day. It did not ship monday. It ships tuesday.
Great it finally shipped!
It arrives Friday, helmet and all (go figure).
Pull it all out and go through it:
Everyday jacket, good.
Rain jacket, good.
Everyday gloves, good.
Polar gloves, good.
MX goggles, good.
MX boots, good.
Helmet....uh oh, busted visor.
Call Inform them of problem.
Their response: Sorry, but that was a closeout so the vendor won't honor the warranty since they might not have the parts, but we have the parts and we'll SELL them to you.
K_IL_R is offline  
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post #2 of 2 Old 11-20-2008, 03:24 PM
Join Date: Nov 2008
Posts: 15
Stay way from Caldwell's Motor Toys too. Months ago, I ordered and paid for a part that he never sent. Gave me every lame excuse in the book, but now he's gotta deal with BBB.
jtn606 is offline  
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