Dealership Etiquette - Kawasaki KLR 650 Forum
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post #1 of 8 Old 05-20-2009, 02:35 AM Thread Starter
 
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Dealership Etiquette

Hi Everyone

I have been to two dealerships and the first one had a slick fast talker who I didn't care for because he took me from the person I briefly spoke to on the phone, and the second place had a co-owner who wouldn't budge on pretty much anything but as I was leaving spoke to another salesman who I was much more comfortable with.

I know a sale is a sale for the dealership but, I am curious to know if its in bad taste to talk to another salesperson after initially speaking to one first to maybe get a better deal.
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post #2 of 8 Old 05-20-2009, 11:31 AM
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I left you a reply in your other post about buying a bike.Bottom line is.IT"S YOUR MONEY.And there is,IMHO,no salesman with Etiquette
They (salesmen) remind me of vultures.Well,only the pushy ones.I have been fortunate and have found a shop that I deal with locally and the salesman have come to know me.Not sure that's a good thing .Use any salesman your comfortable with.The secret salesman use is body language.When dealing for a bike,have a range your willing to spend,within reason,and go from there.If,and most salesman ask you what range of price your lookin to spend,low ball it right off the bat.Be confident in your speech and actions.

Good Luck

M


Quote:
Originally Posted by Djinn View Post
Hi Everyone

I have been to two dealerships and the first one had a slick fast talker who I didn't care for because he took me from the person I briefly spoke to on the phone, and the second place had a co-owner who wouldn't budge on pretty much anything but as I was leaving spoke to another salesman who I was much more comfortable with.

I know a sale is a sale for the dealership but, I am curious to know if its in bad taste to talk to another salesperson after initially speaking to one first to maybe get a better deal.

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post #3 of 8 Old 05-20-2009, 12:23 PM
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Perfect answer. +1




"In a car you're always in a compartment, and because you're used to it you don't realize that through that car window everything you see is just more TV." R. Pirsig

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post #4 of 8 Old 05-20-2009, 12:24 PM
 
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The customer is always right. That used to be the motto......



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post #5 of 8 Old 05-20-2009, 01:37 PM Thread Starter
 
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New Stratagy

Well the customer is always right was how it used to be but now it seems like its been replaced by Only the Strong (and/or Sleezy) Survive.

Ive never been afraid to walk away from a deal if i didn't like, so what do you think of a change in tactics.

I'm thinking of calling around (up to about an hour away from me, no car, so anything much further would eat up savings with delivery cost) asking for the OTD no bs price including all rebates and if I use cash, etc letting them know I am informed about invoice, holdback, and what they get for prep.

Is this a good idea, and am I missing anything?
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post #6 of 8 Old 05-20-2009, 07:56 PM
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Most dealers and salesmen will have little or no loyalty to you, so you owe them little or none.

Screw the delivery costs. Can't you get a bud to ride you over? Ride the bus?
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post #7 of 8 Old 05-20-2009, 09:45 PM
 
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I sold cars for a year.


In most dealerships the two salespeople will split the deal.

Example:
Sell a fully loaded truck for 5,000 over dealer cost. The sales person would usually get 25% of that 5,000 which is 1,250.

In this case you talked to two guys so 1250/2 is 625 each.



Sales people have families to feed like everyone else. In some cases their butt is out in the wind more than most. Sure they can make money (and I did) but there were days where a McDonald's worker made more than I. Companies can cut what the salesperson makes at a whim. Most cars did not have much of a mark up. A chevy cavalier would net me $50.

I made about $75,000 that year but I worked 7am til 7pm Monday through Friday and Saturdays from 8 til 4. That is a 68 hour work week.


The best way to get a good deal........there are two ways:
1) Get a price, give them your number and walk out. Wait for them to call you. Usually they will come off the price when they call you.

2) Do your homework on what a good deal is before you hit the dealership. Talk directly to the sales manager. Tell him that if he gives you a good deal you'll buy then and there. He will ask you "What do you consider a 'good deal' ". Be ready to give a price that you are willing to pay. If it is reasonable then a deal will happen and if not then there will not be a deal. No harm no foul.

Some of the above goes out the window if you have bad credit. If you have cash or golden credit then they want your business.

I have to disagree that customers are always right. I work part time at a sports store. A guy bought a Co2 canister for his son back in Jan.. It is now late may and he wants the store to fix it for free. He was about 6' 4" and talked loud and angry. He made the 5' 1" woman store manger cry and call for help. I was hoping that he would push her because he would not have walked out of that store. A Co2 tank cost about $20 and he threw a fit over it. His 6year old son (he looked 6) was there. What an idiot he was setting that kind of example. I looked at the tank and it clearly had a bad O ring. His complaint was that when it was hooked up to the paint ball gun all the air drained out of it. We've had to call 911 on customers before and trust me there are idiots out there.
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post #8 of 8 Old 05-20-2009, 10:03 PM
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Lots of good advice here, and don't be afraid to buy out of your area if you aren't getting the deal you want locally.. I'm on the IL/WI state line, and I've bought a BMW in Miami, FL, a V Strom in LA, Cali.. My last BMW was 7 hours away in central Kentucky, and my Goldwing came from a dealership 2.5 hours away in Wisconsin..

Take your time and find the deal you're comfortable with.. As mentioned, it's your money and if you don't like the deal, walk away..
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