Join Date: Apr 2012
Location: Reisterstown MD
Great service from Revzilla
Ok,,,, mods remove if this is against TOS.
I bought a First gear Kilimanjaro jacket from Revzilla. I talked to them prior to ordering,, as I wasn't sure of sizing. I kind of fell between M and L. It was suggested to try a medium,,, dammit didn't fit as well as I would like. I made a call,, talked to the folks at Revzilla, and was given two options.
Option 1,,, pay for another and they would ship it tight away, then refund the Paypal payment. I am not a fan of PP refunds, due to he fact PP doesn't seem to like my credit union, so the money would sit in PP until I used it.
Return jacket, and they would prepare and hold the order until they got the return, then ship the new jacket.
They are just north of me, so I took the jacket to ship it Friday. I got an e-mail Monday stating the jacket shipped to me MONDAY. They said it would come out of TX. So as I hoped, they got the return Monday, and immediately shipped the new jacket the same day!!!!! Jacket got here Thursday, This is what customer service is all about!!!!!
Cudos to Revzilla.