KLR warranty sucks - Kawasaki KLR 650 Forum
Rider Reviews Give a review of the KLR in your opinion.

Reply
 
LinkBack Thread Tools Display Modes
post #1 of 24 Old 10-13-2009, 01:32 AM Thread Starter
2nd Gear
 
KLR-zin's Avatar
 
Join Date: Nov 2008
Posts: 338
KLR warranty sucks

It has been about 5000 miles and one year on my 2009 KLR and I have to say, I am happy with the bike and disappointed in Kawasaki. I thought Iíd share my experience with my dealer and Kawasaki customer service for those considering buying a new bike.
A couple of months ago, I hosted a KLR tech day at my house and performed some maintenance and other work on my bike. I originally set out to replace the Doohickey and change the oil. One of the more experienced owners suggested that I check the valve clearances while we did the same on some of the other bikes.
The valve adjustment procedure was fairly straightforward except for the potentially tricky removal of the valve cover. Once it was off, I checked the valves and was glad that I did as they were all tight. This is where the trouble started. Then I pulled the right side cam cap off, I noticed that it was gouged down the center in line with the oil passage. It was clear that there was an oiling issue.
I didnít sweat it too much because the local dealer was supporting the tech day and my bike was under warranty. I reassembled the bike and had it towed into the dealer. They inspected the damage and told me that it would not be covered. They implied that I should have not been doing a valve adjustment at that mileage (3500) and that the problem could be a result. I called Kawasaki in disbelief and their response was even more troubling. The rep at Kawasaki told me that it was not considered a problem and to go ahead and ride it until something fails. At that time, they would see if it was covered. I confirmed with him that they were basically passing the problem along to me until the warranty would be void. He basically agreed.
This is what the dealer (Northbay Motorsports) wrote:
ďInspect cams/cam towers and head at cam turning areas. RT intake cam tower has ďgougeĒ that correlates with oil passage hole in cam. Head at that area has similar minor gouge in same area. Spoke with Kawasaki and they consider this a regular condition that will not affect the runability or reliability of the motorcycle. Condition is noted with Kawasaki.Ē They charged me $90 for this bit of information.
KLR-zin is offline  
Sponsored Links
Advertisement
 
post #2 of 24 Old 10-13-2009, 11:25 AM
Threadjacker
 
Lockjaw's Avatar
 
Join Date: Jul 2008
Location: Benicia, CA
Posts: 6,750
Dave, you got a shitty deal man. But you have a good attitude. It's Kawasaki's fault in every way. But that doesn't mean you have to hate the bike. You've dealt with all this a whole lot better than I would have. (I know, super helpful).




"In a car you're always in a compartment, and because you're used to it you don't realize that through that car window everything you see is just more TV." R. Pirsig

PPMC #1.
Soon, we ride.

AKA JD Mader or you can call me "Dan" just not early for dinner.

Click my handle for a link to my homepage/blog...which has nothing to do with MCs. Free literature and music! Viva La Revolucion!
-------------------
2008 KLR 650
RIP DM - Soon, we ride.
Lockjaw is offline  
post #3 of 24 Old 10-13-2009, 03:50 PM
1st Gear
 
DirtDriven's Avatar
 
Join Date: Jun 2009
Location: North Georgia
Posts: 61
Man sorry to hear about your luck. I really like my bike but sometimes with all the problems people talk about and Kawi not stepping to the plate to do the right thing I feel like sometimes I am riding around on a problem waiting to happen.
I have not had any problems with the bike and have been very happy with it. I have found a several we shall say quality control issues but overall it has been a great bike so far but can't help but to worry sometimes.

The Mrs has been trying to talk me into getting rid of the KLR and buying a cruiser but I just can't bring myself to do it. I would feel like I'm selling out. lol. Oh well sorry didn't mean to go off on a tangent. I hope you get your bike fixed and everything works out for you. I just think they should do whats right. It just seems to me that good customer service translates into sales and bad experiences means I will go somewhere else next time. Sorry just my 2 cents
DirtDriven is offline  
 
post #4 of 24 Old 10-13-2009, 06:58 PM
Lifetime Member
 
flash's Avatar
 
Join Date: May 2008
Location: North Texas
Posts: 1,534
Send a message via Yahoo to flash
Yep, raw deal. Keep your documentation and you may still have a claim after your warranty is up if it becomes a problem. Was there any damage to the camshaft itself apart from the cap?

I'm not defending Kawasaki's actions on this at all but bearing materials are designed to be sacrificial whether it be babbitt, bronze, or in this case aluminum. That is to say the bearing takes the damage and is somewhat self healing in that it will smear and conform because it is softer, protecting the cam journal. I see a lot of bearings in my line of work (Industrial engines / Compressors) and you would be surprised how often it is that the bearings look awful but are still serviceable. Not saying it's right, just saying it is.

Kawasaki doesn't want to step up to the plate because it would not simply be to replace the cap, it would be a whole cylinder head as the cam bores are machined as an assembly and not interchangeable.

Gray-haired riders donít get that way from pure luck.

Unknown
flash is offline  
post #5 of 24 Old 10-13-2009, 08:07 PM
5th Gear
 
Join Date: Sep 2006
Posts: 4,700
Just as Flash mentioned, save ALL documentation from everyone and use it if needed..
Paper is offline  
post #6 of 24 Old 10-13-2009, 08:55 PM
1st Gear
 
Join Date: Apr 2009
Posts: 19
My 09 has 2800 miles on it and every oil change it has metal shavings in the oil. They say its normal. Its had a bad tick from day 1, the KACR broke off so a new cam was installed. Its now starting to knock on start up they say its normal. Alittle info on me. Master ASE Tech, Engine builder gas and diesel. We are going to butt heads soon.

Last edited by buff36; 10-14-2009 at 08:28 PM.
buff36 is offline  
post #7 of 24 Old 10-14-2009, 01:42 PM
1st Gear
 
DirtDriven's Avatar
 
Join Date: Jun 2009
Location: North Georgia
Posts: 61
Quote:
Originally Posted by buff36 View Post
My 09 has 2800 miles on it and every oil change it has metal shavings in the oil. They say its normal. Its had a bad tick from day 1, the KACR broke off so a new cam was installed. Its now starting to knock on start up they say its normal. Alittle info on me. Master ASE Tech, Engine builder gas and diesel. We are going to but heads soon.
I have about the same amount of miles on my 09 and the same thing with mine metal shavings every oil change.
DirtDriven is offline  
post #8 of 24 Old 10-14-2009, 02:43 PM
Threadjacker
 
Lockjaw's Avatar
 
Join Date: Jul 2008
Location: Benicia, CA
Posts: 6,750
Amazing. How many KLR forums are there? How many folks who advertise for Kawi for FREE? And actively support their product?




"In a car you're always in a compartment, and because you're used to it you don't realize that through that car window everything you see is just more TV." R. Pirsig

PPMC #1.
Soon, we ride.

AKA JD Mader or you can call me "Dan" just not early for dinner.

Click my handle for a link to my homepage/blog...which has nothing to do with MCs. Free literature and music! Viva La Revolucion!
-------------------
2008 KLR 650
RIP DM - Soon, we ride.
Lockjaw is offline  
post #9 of 24 Old 10-14-2009, 03:37 PM
3rd Gear
 
Paulo888's Avatar
 
Join Date: Feb 2008
Location: L.A. Native
Posts: 517
Take it to another dealer and complain until kawasaki fixes it. Call corporate offices and complain.

94 KLR,tank guards,sw motech centerstand,Doo done, african switch,mirror dampners, powerpegz, twisted throttle fuses, aluminum skidplate, Bigcee shark disc and jug holder and subframe upgrade, progrip grips,maier handguards/brushguards, avon distanzias,fmf q4 exhaust, headlight guard, handlebar risers, billet rear brake reservoir bracket and guard, dual star shifter,garmin 2820 gps, tmod,disc cover, pcv mod,corbin flat
Paulo888 is offline  
post #10 of 24 Old 10-14-2009, 10:26 PM
3rd Gear
 
Hardyreels's Avatar
 
Join Date: Dec 2008
Location: Wasilla, Alaska
Posts: 507
The metal shards in the oil would do it for me, I have an 06 with 12K and change and never any metal at all in the filter or the oil. As for the cam stripe / gouge, if it runs fine I would drive it. I would not be happy at what I found but rather than obsessing on it I would just drive.

I have been very lucky with many of my motorcycles over the years. I do basic maintenance Chain, tires, oil, check for loose stuff, but as far as elective surgery I am a subscriber to the old "If it aint broke don't fix it" mentality.

Why does that make me lucky? I don't worry about anything, I just drive the bikes. If they start acting funny, at that point I get out the wrench's.

Ard

Spinning / flashing LED tail light;Dished seat;Nerf Bars;Panniers and rack;Aluminum skid pan;Master cylinder guard;tall shield;Heated gel grips;Acerbis Rally Pro guards with spoilers;Superbike low front fender;Doo upgrade;16T counter sprocket; K&N filter and box mod;GPS mount;Dash with voltage meter & clock;1" raising links;T bypass mod;anti vibe bars;anti vibe mirror mounts;Euro light switch; Aluminum choke leaver;new dry cell Super battery;Mefo Expolere's;New bearings and races

Last edited by Hardyreels; 10-14-2009 at 10:31 PM.
Hardyreels is offline  
Sponsored Links
Advertisement
 
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Kawasaki KLR 650 Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Similar Threads
Thread Thread Starter Forum Replies Last Post
Warranty and Paint Questions? DrunkinMaster 2008+ KLR650 Wrenching & Mod Questions 7 06-29-2008 10:59 AM
Extended warranty klrBruce KLR & Other Motorcycle Related Discussion 4 06-27-2008 01:30 PM
Value of Kawasaki Extended Warranty funkychateau KLR & Other Motorcycle Related Discussion 5 03-15-2008 10:24 AM
This really sucks!!! aminklr650 1987 to 2007 Wrenching & Mods 11 07-04-2007 02:46 PM
Question on warranty foretwoone KLR & Other Motorcycle Related Discussion 6 03-13-2007 08:17 PM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome