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Discussion Starter #1 (Edited)
Stay away from TPI motorcycle parts

DO NOT BUY FROM HERE!!! Dishonest costumer service with many hidden charges that are never explained to customer.
I got center stand here for $139.99. It says that shipping will be calculated later and customer will be notified via email about total cost before item ships.
Week later - still no stand or email. I check my bank statement, they charged me $18 for shipping without ever notifying me about it. I could have got the same stand for $150 including free 3 day shipping elsewhere.
I called them to let them know, hoping it's just an honest mistake and that they'll do something about it or at least give me some kind of explanation. You don't just go and charge people's credit cards whatever you feel like without letting them know first.
Guy (Bob - owner!?) didn't want to hear about it. He said I should have sent additional request about the charges!?!? I was told in the last email that I'll be notified, why would I send you additional request!?!? Not willing to talk to me, he told me he'll cancel my order and hung up on me. I called him 5 minutes later trying to explain that I still want the part just want to know why I wasn't informed about total charges. He said that it's already too late, that item is canceled.
After canceling this order they charged me another $14 "interception fee" plus another $18 for shipping back plus $3 they couldn't even explain why.
They end up charging me $53 TOTAL for product I've never seen. And they continuously blamed me for everything. My credit card company is disputing this charge.
Please shop elsewhere, lot of great companies around with customer service that actually cares about you not just trying to rip you off.
 

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I don't think it applies much to small internet forums like this one, but be careful if you intend to spread your opinion of tpimotorsports to the masses on any larger venues.

A lot of people are being sued for defamation when they post negative online reviews of a product or company and unless the person posting the review has all the facts and documents to back them up, the companies are winning.

Depending on where you live, you might want to look into your state's Attorney General services. Here in Missouri, the AG offers a free online service to look into consumer complaints.

I've used it on a couple of occasions in justified situations, one that occurred in real life and another online issue. Both were resolved to my satisfaction in an amazingly short period of time.

Good luck with the investigation through your credit card company. Hopefully they'll help you get it all rectified. The only bad part is that you're the one having to initiate and deal with it all.
 

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I make it a habit not to buy from anyone that can't give me the total cost straight up at check out.
 

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Wow. That totally sucks. That must have been really frustrating. Sorry, man.

You reap what you sow. Something tells me you aren't the only unsatisfied customer.

:t1204:
 

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Renimus, sorry you're disappointed in your aborted transaction with TPI.

Just wondering, how badly were you damaged? You say you could have bought the center stand for $150 with shipping included; TPI charged you $ 157.89 for the same package. Is the $ 7.89 additional shipping charge the extent of the damage you would have suffered, if you had completed the order and accepted the merchandise?

Knowing that $ 18 would be charged for shipping, you would have cancelled your order? What shipping charge would have been acceptable to you?

Or, are you disappointed that you believe the stated policy was not followed? In other words, a matter of principle?

I think planalp makes a good point in his post above about bad-mouthing someone's livelihood. Regardless, the forum, its management and members, have no means to adjudicate business disputes. KLRforum.com does not have subpoena power, the ability to assemble all pertinent facts, or a mechanism to accept testimony and evidence from the accused. The Better Business Bureau, the courts, and as planalp suggests, the criminal justice system with jurisdiction provide more effective forums than an open website.

Further, in a case of defamation and/or libel, this website could be held accountable for harboring such defamation, should such charges be proven.

I hear what you say, and I understand and appreciate the fact you are disappointed. Yet, I do not believe TPI customer service is systemically "dishonest." In that regard, in my experience, I have found TPI to be most responsible and responsive, regarding customer service. Bob has replaced defective merchandise immediately and at his own expense when notified by me. Also, my Generation 2 riding partner ordered clutch and throttle cables; by mistake, Generation 1 cables were sent. Bob immediately sent the correct cables, and told my friend to just keep the Generation 1 parts; not worth gyroscoping them. Guess who has the cables now! BTW, I'm a Generation 1 rider. :)

Here's hoping you find the vendor you like with the service you expedt.
 

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Discussion Starter #7
Renimus, sorry you're disappointed in your aborted transaction with TPI.

Just wondering, how badly were you damaged? You say you could have bought the center stand for $150 with shipping included; TPI charged you $ 157.89 for the same package. Is the $ 7.89 additional shipping charge the extent of the damage you would have suffered, if you had completed the order and accepted the merchandise?

Knowing that $ 18 would be charged for shipping, you would have cancelled your order? What shipping charge would have been acceptable to you?

Or, are you disappointed that you believe the stated policy was not followed? In other words, a matter of principle?

I think planalp makes a good point in his post above about bad-mouthing someone's livelihood. Regardless, the forum, its management and members, have no means to adjudicate business disputes. KLRforum.com does not have subpoena power, the ability to assemble all pertinent facts, or a mechanism to accept testimony and evidence from the accused. The Better Business Bureau, the courts, and as planalp suggests, the criminal justice system with jurisdiction provide more effective forums than an open website.

Further, in a case of defamation and/or libel, this website could be held accountable for harboring such defamation, should such charges be proven.

I hear what you say, and I understand and appreciate the fact you are disappointed. Yet, I do not believe TPI customer service is systemically "dishonest." In that regard, in my experience, I have found TPI to be most responsible and responsive, regarding customer service. Bob has replaced defective merchandise immediately and at his own expense when notified by me. Also, my Generation 2 riding partner ordered clutch and throttle cables; by mistake, Generation 1 cables were sent. Bob immediately sent the correct cables, and told my friend to just keep the Generation 1 parts; not worth gyroscoping them. Guess who has the cables now! BTW, I'm a Generation 1 rider. :)

Here's hoping you find the vendor you like with the service you expedt.

Democles, thank you for your reply. I'm bit surprised that you would take so much of your time to question this post from many different angles.
If you read my post again, most of your questions are already answered; from my reasons, me willingness to still buy this item, bad customer service, unexplained charges, financial damage ($53) to me and so on.
Good for you if you really did have good experience with them. I didn't. The way they dealt with me was unprofessional and disrespectful.
The fact that he couldn't wait to hang up on me and cancel the item even though I politely told him just minutes later that I still want to buy this item, leaves me believing that this is not the first time they did this and then end up charging customers all the additional fees.
He know very well what he was doing and that's why I'm sharing my experience. Not to use this forum as place to dispute, but so others don't get burned like I did.
And yes, I shopped with great vendors like rocky mountain and many others and I left pleasantly positive reviews about them, same way I'm leaving this horribly negative about TPI motorcycle parts.
 

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I've got some website programming skills and it is disappointing to see that some individuals just haven't gotten the message that e-commerce depends on user trust. Shipping costs along with tax calculations are one of the more complex aspects of setting up a store front, especially if a person is trying to do it on the cheap.

On the other hand, getting a ebay storefront is very easy, and might more economical in the long run. I think someone needs to sit down with the owner of TPI and explain that telling customers that shipping will be added to the bill later is not the way to ensure a smooth purchase. Better to offer some kind of shipping calculator based on weight and package size. Still better - offer a flat rate.

In the meantime it's buyer beware.
 

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Guess who has the cables now! BTW, I'm a Generation 1 rider.

Here's hoping you find the vendor you like with the service you expect

Here's hoping you practice what you preach, and send a note of explanation and some cash to Bob to compensate. :)
 

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Here's hoping you practice what you preach, and send a note of explanation and some cash to Bob to compensate. :)
The transaction, NedQuick, was between my friend (I'll call him, "Tot;" he has 60,000 miles on his '08 KLR650), and Bob, of TPI. Bob and Tot are straight; Tot got the cables he wanted, and Bob didn't want the excess cables returned.

Tot, knowing I rode a Generation 1, gave the cables to me--I didn't order or ask for them, although I accepted them gratefully (they await installation when their moment comes; the clutch cable zip-tied for the past three years to the original on my bike).

So, . . . I'm unsure whether any compensation should go to Bob, or to Tot! Bob answered for his error by giving the cables to Tot. The cables then were a free-will gift to me from Tot.

As for "practicing what I preach," in none of my sermons have I ever suggested an uninvolved bystander is responsible for compensating a vendor for his shipping errors. While I am the benefactor of this transaction between TPI and Tot, the result seems to me to be because of the generosity of Tot, not for any known action of Bob.

I have, "passed it on," given un-needed parts away to others without charge. Am I still indebted to Bob? Not obviously so, to me; maybe so, to you; I'll consider the possibility further, and ultimately do what I sincerely believe to be, "the right thing."

That said, I have been blessed lavishly with the generosity of others; I continue to, "pass it on."
 

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i like that answer Damocles. You obviously put some serious thought into it. I purchased a clutch cable extender recently and when I got it I could see it had been used before and one of the adjuster nuts was broken.

I contacted the vendor and they refunded the purchase without question and indicated that they did not want the old item returned (I'm assuming that it would have cost more for shipping than the item was worth) I'm thinking they "wrote it off" as a loss, and that was the end of it.

I still have the original item (I wasn't interested in another one after seeing the quality), but if I gave it to a friend, I might or might not feel an obligation to compensate the vendor depending on the circumstances, but I certainly wouldn't put any obligation to compensate the seller on my friend. Thanks for your answer.
 

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Get your credit card company involved. Visa has come through for me before in similar situations.
 

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Thanks to those intelligent enough who see the "loose ends" stemming from this complaint.
Customer places order, we ship order. Customer claims he did not receive the final invoice and wants to cancel the order before delivery so we re-call package. We informed Customer that he was liable for return shipping and he agreed. Package is returned, we refunded his money and we "lost" the sale, but customer is happy and mission is accomplished.
Did you catch that? Some here did. ...we LOST the sale. The profit. The thing that pays our bills and keeps us in business. It was TPI who suffered the loss.
What happened later, we don't know. What made the customer angry? Could he not find another center stand? Did they charge more? Did he pull the same trick on another business and failed? He didn't say, did he? Do we find it strange that he didn't brag about finding a stand at the XYZ company at half the price with free shipping and really talking them up? Yes, we do.

TPI followed every step possible to please the customer but we are NOT going to GIVE him a center stand simply because he threatens refusal upon delivery. Or worse, keeps the item and does a charge back. He gets a free stand and we get stuck with the bill. That's an old trick to make the seller panic, there-by receiving a discount as a way to solve the issue quickly. We read the customer, made a judgement call and took what steps were necessary to please the customer. No apologies given.
No one here but the customer and TPI were on the phone and all other comments, good or bad, written here are speculations.
Did anyone also notice he placed no follow-up on the credit card charge back? He lost the case.
So as with most complaints, there are two sides to each. Some of you got suckered and wrote before you had all the facts and some of you saw the "loose ends".
Thanks to all the good customers. You are a pleasure to work with.
[email protected]
 

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Bob, you know I have supported you and your business, saluting your ethical practices and impeccable customer service!

Yet, just askin' . . . WHY did you dredge up this old thread whose last previous post was over a year old?

While I agree with many of your points, a website's not competent to adjudicate issues between buyers and sellers, as I might have mentioned in a previous post. You point out; posters have no way to subpoena all relevant information, nor are they authorized to judge, fair or foul.

Again, I support your business and its policies; just wondering why you chose to wave this disagreement around.

Best wishes!

===============

BTW, I'm the guy who helped make your 5-1/4" rectangular mirrors and dampers a profit center; all this from a website (not this one) that censors your URL! :)
 
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