I got the call that my bike was ready to be picked up. I went down there and gave them what they said I owed. They brought the replaced parts out in a box and held up the clutch plates and asked if I could smell how they had been burnt. I couldn't but, then, maybe they were.
I went out and inspected my bike and found that a screw was missing that holds the radiator screen and plastic tank cover air guide. I told someone about it and they said the guy that worked on it would be right out. He came out several minutes later and told me he was waiting for me to bring my bike to the back, even though there was a large sign on the gate that said customers weren't allowed back there and that the person I spoke with didn't instruct me to take it back there to have one screw put in. No biggie.
He put the screw in and said that he didn't put one in because there was one missing when I brought it in (which is true), but considering I made it clear to the guy that wrote out the work order that I wanted it "to be thoroughly looked over and taken care of, as I don't mind spending the money to get every thing done right" I was surprised that he didn't just take care of it.
Anyway ... I got on my bike and -- which seems to always happen whenever any mechanic service the chain -- I discovered to my displeasure that the chain was way too tight! So, I ignored the sign and rode it to the back and the dude came out and I told him about the chain being too tight. He proceeded to tell me that I needed a new chain and sprocket and so I told him that if I rode it home (35-miles) that I'd need new crank bearing (because of too much stress). He said he'd loosen it up and then brought the bike inside and proceed to shut the garage door so I couldn't see him (which seemed odd since the sun provided a lot of light). He came out a few minutes later with the chain loosed and said, "You need a new chain and sprocket and if it fails and destroys your motor don't blame me"!
To that I stated that I brought it in for service so that I could get everything done and have peace of mind. He responded by saying that the guy that made out the work order had told him that I was at my limit with what I could pay, thus he didn't take care of the (alleged) dangerous chain and sprocket. I in turn told him that I never told him (work order guy) that, but that I said I was surprised when he called and told me what the bill was going to be. I added that I wanted *everything* to be taken care of and that now I have to worry about the chain blowing through the motor?!!!
I told him that I was "out of here" and he said take care.
And yet even after all of that crap, I ride home and while stuck in traffic see that the temp needle is well past the apex and very much on its way towards the right and that THE FAN -- WHICH COST $400! -- ISN'T KICKING ON!
So now what am I to do? If I call the place tomorrow and speak with the manager about this incompetent mechanic, I risk having the guy do some crap thing to my bike when no one is looking!
I feel that they charged me way, way too much for the few things they did for my KLR, but now I'm supposed to go back there and have to go through the hassle of taking a bus to and fro again in order for my bike to be serviced the way it should have been the first time! I lost my job (due to "outsourcing") and so money is very tight, yet I'm at the mercy of what these people decide to do to make it right, which somehow leads me to believe that their idea of making it right won't be the same as mine.
What now? Any suggestions would be most appreciated, thanks!
P.S. The chain and sprocket doesn't look that bad (to me), though there are some places in the chain that the guy said is "warped;" so maybe it really is as bad as he says, not sure. But still, why on earth would they not ask me about taking care of it so I could have my bike in great shape for the summer (instead of now having to worry about it!)?
I went out and inspected my bike and found that a screw was missing that holds the radiator screen and plastic tank cover air guide. I told someone about it and they said the guy that worked on it would be right out. He came out several minutes later and told me he was waiting for me to bring my bike to the back, even though there was a large sign on the gate that said customers weren't allowed back there and that the person I spoke with didn't instruct me to take it back there to have one screw put in. No biggie.
He put the screw in and said that he didn't put one in because there was one missing when I brought it in (which is true), but considering I made it clear to the guy that wrote out the work order that I wanted it "to be thoroughly looked over and taken care of, as I don't mind spending the money to get every thing done right" I was surprised that he didn't just take care of it.
Anyway ... I got on my bike and -- which seems to always happen whenever any mechanic service the chain -- I discovered to my displeasure that the chain was way too tight! So, I ignored the sign and rode it to the back and the dude came out and I told him about the chain being too tight. He proceeded to tell me that I needed a new chain and sprocket and so I told him that if I rode it home (35-miles) that I'd need new crank bearing (because of too much stress). He said he'd loosen it up and then brought the bike inside and proceed to shut the garage door so I couldn't see him (which seemed odd since the sun provided a lot of light). He came out a few minutes later with the chain loosed and said, "You need a new chain and sprocket and if it fails and destroys your motor don't blame me"!
To that I stated that I brought it in for service so that I could get everything done and have peace of mind. He responded by saying that the guy that made out the work order had told him that I was at my limit with what I could pay, thus he didn't take care of the (alleged) dangerous chain and sprocket. I in turn told him that I never told him (work order guy) that, but that I said I was surprised when he called and told me what the bill was going to be. I added that I wanted *everything* to be taken care of and that now I have to worry about the chain blowing through the motor?!!!
I told him that I was "out of here" and he said take care.
And yet even after all of that crap, I ride home and while stuck in traffic see that the temp needle is well past the apex and very much on its way towards the right and that THE FAN -- WHICH COST $400! -- ISN'T KICKING ON!
So now what am I to do? If I call the place tomorrow and speak with the manager about this incompetent mechanic, I risk having the guy do some crap thing to my bike when no one is looking!
I feel that they charged me way, way too much for the few things they did for my KLR, but now I'm supposed to go back there and have to go through the hassle of taking a bus to and fro again in order for my bike to be serviced the way it should have been the first time! I lost my job (due to "outsourcing") and so money is very tight, yet I'm at the mercy of what these people decide to do to make it right, which somehow leads me to believe that their idea of making it right won't be the same as mine.
What now? Any suggestions would be most appreciated, thanks!
P.S. The chain and sprocket doesn't look that bad (to me), though there are some places in the chain that the guy said is "warped;" so maybe it really is as bad as he says, not sure. But still, why on earth would they not ask me about taking care of it so I could have my bike in great shape for the summer (instead of now having to worry about it!)?